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Microsoft MB-240 Exam Dumps

Microsoft MB-240 Exam Dumps

Microsoft Dynamics 365 for Field Service

Total Questions : 101
Update Date : June 05, 2024
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Microsoft MB-240 Sample Question Answers

Microsoft MB-240 Sample Questions

Question # 1

The company has hired a new manager to set up and configure Field Serviceto automatically schedule workorders to the most appropriate resource scheduling.The manager is unable to optimize requirements and bookings related to work orders.Which three settings are required? Each correct answer presents part of the solution.

A. Assign the Field Service-Administrator security role to the RSO user.
B. Add the RSO dispatcher role to a dispatcher.
C. Enable Resource Scheduling Optimization.
D. Set Connect to Maps as Yes.
E. Add RSO to the profile Field Service-Administrator.



Question # 2

You are a Dynamics 365 for Field Service Administrator.You install and configure Connected Field Service with Azure IoT Central. Several of your connected devicessent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent backto Azure IoT Central.You need to resolve the issue.Which Action should you take to resolve the issue?

A. Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.
B. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
C. Configure the Dynamics 365 workflow When a work order is created inConnected Field Service, updateIoT Central.
D. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.



Question # 3

Note: This question is part of a series of questions that present thesame scenario. Each question inthe series contains a unique solution that might meet stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs toautomatically generate work orders based on agreements, and send invoices on a recurring basis bycustomer.Solution: You implement the following configuration changes.1) Create Agreement2) Define Booking Setup3) Create Invoice Setup4) Set Auto Generate Invoice = Yes5) Populate Generate Agreement Invoices X Days in AdvanceDoes this meet the goal?

A. Yes
B. No



Question # 4

You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for fieldtechnicians who are responsible for repairs on rental equipment.Work performed on certain types of backhones, trenchers, and excavating equipment requires differentattributes to be identified for proper work order assignment and scheduling.Which two characteristics are valid? Each correct answer presents a complete solution.

A. Certification
B. Approval Status
C. Skill
D. Rating Value



Question # 5

You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The companyprovides customers with large power systems for sophisticated data centers. The power systems are servicedby a field engineering team.The field engineering team documents work done on repairs and maintenance by completing Work Orderswithin Dynamics 365.You need to easily schedule work orders for the field engineering team via the schedule and enablegeocoding.Which two steps must you take to schedule resources via the schedule board and enable geocoding? Eachcorrect answer presents part of the solution.

A. Connect to Maps in Resource Scheduling.
B. Configure the map on the Schedule Board.
C. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
D. Set Auto Geo Code Addresses to Yes in Field Service Settings.



Question # 6

You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receivingsupport requests that field engineers are unable to see a custom area entitled “Parts Requests” within theDynamics 365 Field Service Mobile App.You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers areable to view the customizations created.What are the three steps you can take to troubleshoot the issue reported?Each correct answer presents acomplete solution.

A. Ensure that the Dynamics Mobile solution with the appropriate customizations has been published.
B. Synchronize the Dynamics 365 for Field Service Mobile App.
C. Ensure that a security role has been assigned to the project.
D. Verify that the impacted field engineers are enabled to use this project.
E. Ensure that the Woodford project with the appropriate customizations has been published.



Question # 7

You are a Dynamics 365 for Field Service administrator for a construction company.You need to schedule a work order for a group of resources that will work together for a set number of days,week, or months.How should you achieve the goal without scheduling the same requirements multiple times manually by usingthe schedule board (or with the schedule assistant)?

A. Use Facility Scheduling
B. Use Multi-Resource Scheduling
C. Use Resource Crew Scheduling
D. Use Universal Resource Scheduling



Question # 8

Note: This question is part of a series of questions that present thesame scenario. Each question inthe series contains a unique solution that might meet stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accuratelycapture the cost of work order bookings.Solution: You implement the following configuration changes:1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.2) Assign an Hourly Markup percentage to each Resource Pay Type.3) Assign Resource Pay Types to the applicable Pay Type.4) Create Business Closures.5) Create Bookable Resources with Hourly Rates and Work Hours.Does this meet the goal?

A. Yes
B. No



Question # 9

Note: This question is part of a series of questions that present the same scenario. Each question inthe series contains a unique solution that might meet stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs toautomatically generate work orders based on agreements, and send invoices on a recurring basis bycustomer.Solution: You implement the following configuration changes.1) Create Agreement2) Define Booking Setup3) Set Booking Recurrence4) Create Invoice Setup5) Define Invoice RecurrenceDoes this meet the goal?

A. Yes
B. No



Question # 10

You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected FieldService for existing Customer Assets.You install Connected Field Service and set up Azure IoT Central, but it seemsno alerts are being received inDynamics 365 for the devices.You need to find the issue and resolve it.Which action should you choose?

A. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
B. Create the IoT Connected Device connection role to link devices to customer assets.
C. Register the device in Dynamics 365 Connected Field Service.
D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.



Question # 11

You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series ofquarterly preventative maintenance visits as well as bi-weekly site visits.The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.What are two ways that this can be completed against a single Agreement? Each correct answer presents acomplete solution.

A. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
B. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
C. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
D. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.



Question # 12

You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO)and publish the schedule.One of your schedulers indicates two of their resources are not getting work orders assigned.You need to determine reasons why the two resources are not assigned work orders through RSO.Which three options should you choose? Each correct answer presents a complete solution.

A. Work Hours is not properly configured for days being optimized.
B. Optimize Schedule field is not set to Yes.
C. The Work Location field is not set to Onsite.
D. Scheduling Method is not set to Optimize.
E. Start Location and End Location fields are not the same.



Question # 13

Note: This question is part of a series of questions that present thesame scenario. Each question inthe series contains a unique solution that might meet stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs toautomatically generate work orders based on agreements, and send invoices on a recurring basis bycustomer.Solution: You implement the following configuration changes.1) Create Agreement2) Define Agreement Products3) Set Booking Recurrence4) Create Invoice Setup5) Define Invoice RecurrenceDoes this meet the goal?

A. Yes
B. No



Question # 14

You work for a recycling company that provides customers with large compactor units to collect theirrecyclable materials. The compactor units are comprised of two separate components: a container to collectthe recyclable materials and a separate component that compacts the recyclable materials to make themeasier to transport.These containers are expensive, and the components tend to break down frequently, requiring ongoingmaintenance and repairs.You need to easily track the containers that your company has at each clientlocation and maintain a servicehistory for each of the sub-components.

A. Configure the customer asset records hierarchically, and maintain service history at the sub-componentlevel.
B. Configure the customer inventory records individually, in order to maintain the service history at the parentcomponent level.
C. Configure the customer inventory records in a hierarchy, and maintain service history at the subcomponent level.
D. Configure the customer asset records hierarchically, and maintain servicehistory at the service accountlevel.



Question # 15

You are a Dynamics 365 for Field Service Mobile Administrator (FSM).When technicians log into FSM, they receive the following message:“Your organization has not configured Field Service Mobile.”You log into FSM and cannot reproduce the issue with your login.What must you do to fix the issue?

A. Update the Security Roles for the FSM project within Woodford.
B. Update the Priority for the FSM project within Woodford.
C. Update the Security Roles for all Bookable Resources within Dynamics 365.
D. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.



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