ITIL ITIL-4-Foundation Exam Dumps

ITIL ITIL-4-Foundation Exam Dumps

ITIL 4 Foundation Exam

Total Questions : 503
Update Date : April 13, 2024
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ITIL ITIL-4-Foundation Sample Question Answers

ITIL ITIL-4-Foundation Sample Questions

Question # 1

Which is a way of applying the guiding principle 'focus on value'?

A. Understanding how service consumers use services 
B. Comprehending the whole, but doing something 
C. Recognizing the complexity of systems 
D. Doing fewer things, but doing them better 

Question # 2

In which situation will incident management USUALLY use a separate process?

A. Where no target resolution time exists 
B. For low impact incidents 
C. Where the cause must be diagnosed 
D. For information security incidents 

Question # 3

Which is part of the value proposition of a service?

A. Costs removed from the consumer by the service 
B. Costs imposed on the consumer by the service 
C. Outputs of the service received by the consumer 
D. Risks imposed on the consumer by the service 

Question # 4

Which practice helps to ensure that the services delivered to customers are aligned with their needs?

A. Service request management 
B. Change enablement 
C. Problem management 
D. Service level management 

Question # 5

Which is the addition, modification or removal of anything that could have an effect on services? 

A. A change 
B. An event 
C. An incident 
D. A problem 

Question # 6

Which can act as an operating model for an organization?

A. The four dimensions of service management 
B. The service value chain 
C. The ITIL guiding principles 
D. Continual improvement

Question # 7

Which dimension of service management considers how activities are coordinated?

A. Organizations and people 
B. Information and technology 
C. Partners and suppliers 
D. Value streams and processes 

Question # 8

Which principle concentrates on service consumers?

A. Start where you are 
B. Optimize and automate 
C. Keep it simple 
D. Focus on value 

Question # 9

Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A. Plan 
B. Improve 
C. Design and transition 
D. Deliver and support 

Question # 10

Which service request management decisions require that policies are established'?

A. Deciding how degradations of service are resolved 
B. Deciding how to handle service requests where the steps are unknown 
C. Deciding which service requests require approval 
D. Deciding when workarounds should be used